Professional Development Capacity Building and Mentoring |
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TEN Specialist, Standing Contract
Client: Tourism Excellence North (TEN); to deliver and help refine various TEN professional development programs to communities/destinations and operators located in Northern Ontario (Regional Tourism Organization - RTO 13) (2016-2020).
Best Practice Mission to the Cabot Trail
Client: Tourism Excellence North (TEN); developing and leading a 3-day tourism best practice mission for 15 Northern Ontario tourism operators to Cape Breton Island, NS. Focus: Auto-touring (Sept 2018).
Moving Tourism from Ideas to Action Workshop Delivery
Client: Tourism Excellence North (TEN); 2-day workshop to assist communities/destinations in how to develop visitor experiences, Blind River, ON (2018).
Experiential Training Workshop for Operators
Client: Tourism Excellence North (TEN), ON; delivery of 2.5-day workshop to assist operators in how to develop visitor experiences; included preliminary site visit, contact with experiential providers/suppliers and post workshop follow-up with tourism operators; also workshop curriculum revisions post-delivery, Killarney, ON and Terrace Bay, ON (2016, 2017).
AMR (Accelerated Market Readiness)
Clients: Central Coastal Tourism Partnership (CCTP), PEI; Destination Cape Breton Association; Central Newfoundland; delivered over 60 individual assessments to tourism businesses in these regions, (2010-2017).
FTS (Fast Track to Success)
Client: Tourism Excellence North (TEN), ON; delivered over 15 evaluations/assessments of various tourism operations throughout Muskoka and Northern Ontario (2016, 2017 - ongoing). FTS is based on the AMR program developed for Atlantic Canada.
STAR (Strategic Tourism for Areas and Regions) Consultant Training Workshop
Client: Atlantic Canada Opportunities Agency (ACOA) -Tourism Atlantic, with Broad Reach Strategies. Provided input to workshop aimed at certifying other consultants regarding STAR, a program developed by Tourism Synergy with Broad Reach Strategies (2017).
Building Place: Planning and Developing a Creative Cultural Destination
Client: Bonavista Institute for Cultural Tourism (BICT), Bonavista, NL. Helped develop and delivered 3-day workshop focusing on developing tourism experiences for themed routes in regions across Atlantic Canada (Annually, 2008-2015).
Nova Scotia Community College (NSCC)
Client: Kentville, NS Campus. Presentation, Consultation with NSCC 4408 Students, Tourism Management Capstone course (2014, 2015).
Northern Ontario V.I.S.I.T. (Vision in Steering Intelligent Tourism) Professional Development Program -- Design, Development and Delivery
Client: FEDNOR, Ontario. Adaptation of Atlantic Canada VISIT Program (see below); part of a Team; assisted with design and delivery. Aimed at Northern Ontario senior and account managers to train them in the value of tourism in Ontario’s North, importance of experiential tourism and tourism and tools and solutions for moving tourism forward as a major economic development sector (2014).
STEP (Strategic Tourism Expansion Program) and AMR (Accelerated Market Readiness) Certification Workshop Delivery
Client: Atlantic Canada Opportunities Agency (ACOA) -Tourism Atlantic. Programs aimed at development sustainable tourism destinations (communities) and providing market readiness excellence for Atlantic Canada Businesses. Helped develop programs and certified other consultants (2011).
Profitable Partnerships: Maximizing Cultural Opportunities
Client: Bonavista Institute for Cultural Tourism (BICT), Bonavista, NL. (2008-2011).
Speed-Networking & Partnerships
Southeast New Brunswick’s Cultural Coast, Southeast NB (2011, 2010).
V.I.S.I.T. (Vision in Steering Intelligent Tourism) Professional Development Program Delivery
Client: ACOA-Tourism Atlantic. Aimed at all Atlantic Canada ACOA senior and account managers to train them in the 2009 ACOA Tourism Growth Strategy, importance of experiential tourism and tourism and tools and solutions for moving tourism forward as a major economic development sector (2009-2010).
Numerous Workshops Pre-2010
Client: Tourism Excellence North (TEN); to deliver and help refine various TEN professional development programs to communities/destinations and operators located in Northern Ontario (Regional Tourism Organization - RTO 13) (2016-2020).
Best Practice Mission to the Cabot Trail
Client: Tourism Excellence North (TEN); developing and leading a 3-day tourism best practice mission for 15 Northern Ontario tourism operators to Cape Breton Island, NS. Focus: Auto-touring (Sept 2018).
Moving Tourism from Ideas to Action Workshop Delivery
Client: Tourism Excellence North (TEN); 2-day workshop to assist communities/destinations in how to develop visitor experiences, Blind River, ON (2018).
Experiential Training Workshop for Operators
Client: Tourism Excellence North (TEN), ON; delivery of 2.5-day workshop to assist operators in how to develop visitor experiences; included preliminary site visit, contact with experiential providers/suppliers and post workshop follow-up with tourism operators; also workshop curriculum revisions post-delivery, Killarney, ON and Terrace Bay, ON (2016, 2017).
AMR (Accelerated Market Readiness)
Clients: Central Coastal Tourism Partnership (CCTP), PEI; Destination Cape Breton Association; Central Newfoundland; delivered over 60 individual assessments to tourism businesses in these regions, (2010-2017).
FTS (Fast Track to Success)
Client: Tourism Excellence North (TEN), ON; delivered over 15 evaluations/assessments of various tourism operations throughout Muskoka and Northern Ontario (2016, 2017 - ongoing). FTS is based on the AMR program developed for Atlantic Canada.
STAR (Strategic Tourism for Areas and Regions) Consultant Training Workshop
Client: Atlantic Canada Opportunities Agency (ACOA) -Tourism Atlantic, with Broad Reach Strategies. Provided input to workshop aimed at certifying other consultants regarding STAR, a program developed by Tourism Synergy with Broad Reach Strategies (2017).
Building Place: Planning and Developing a Creative Cultural Destination
Client: Bonavista Institute for Cultural Tourism (BICT), Bonavista, NL. Helped develop and delivered 3-day workshop focusing on developing tourism experiences for themed routes in regions across Atlantic Canada (Annually, 2008-2015).
Nova Scotia Community College (NSCC)
Client: Kentville, NS Campus. Presentation, Consultation with NSCC 4408 Students, Tourism Management Capstone course (2014, 2015).
Northern Ontario V.I.S.I.T. (Vision in Steering Intelligent Tourism) Professional Development Program -- Design, Development and Delivery
Client: FEDNOR, Ontario. Adaptation of Atlantic Canada VISIT Program (see below); part of a Team; assisted with design and delivery. Aimed at Northern Ontario senior and account managers to train them in the value of tourism in Ontario’s North, importance of experiential tourism and tourism and tools and solutions for moving tourism forward as a major economic development sector (2014).
STEP (Strategic Tourism Expansion Program) and AMR (Accelerated Market Readiness) Certification Workshop Delivery
Client: Atlantic Canada Opportunities Agency (ACOA) -Tourism Atlantic. Programs aimed at development sustainable tourism destinations (communities) and providing market readiness excellence for Atlantic Canada Businesses. Helped develop programs and certified other consultants (2011).
Profitable Partnerships: Maximizing Cultural Opportunities
Client: Bonavista Institute for Cultural Tourism (BICT), Bonavista, NL. (2008-2011).
Speed-Networking & Partnerships
Southeast New Brunswick’s Cultural Coast, Southeast NB (2011, 2010).
V.I.S.I.T. (Vision in Steering Intelligent Tourism) Professional Development Program Delivery
Client: ACOA-Tourism Atlantic. Aimed at all Atlantic Canada ACOA senior and account managers to train them in the 2009 ACOA Tourism Growth Strategy, importance of experiential tourism and tourism and tools and solutions for moving tourism forward as a major economic development sector (2009-2010).
Numerous Workshops Pre-2010
- Lessons Learned from Bouctouche - Sustainable tourism planning and development;
- Theming, Branding and Positioning, Tourism Summerside, Cavendish Area Tourism Association;
- The In's and Out's of Seasonality, Nova Scotia Department of Tourism;
- Advantages of a Visitor Levy, Saint John;
- The Why's and Where For’s of Packaging, Cavendish Area Tourism Association;
- Managing Ecotourism Development, Cuba government.
Strategic Planning Workshops
BABTA Priorities and Planning Session
Client: Baddeck Area Business and Tourism Association, Baddeck, NS. Strategy session (design, delivery and report) to prioritize previously identified recommendations and put in motion a plan going forward (2014).
Cape Breton Centre for Craft and Design (CBCCD) Planning Session
Client: CBCCD, Cape Breton, NS. Involved design, delivery and report (2013).
Celtic Heart Strategy and Experience Development Session
Client: Celtic Heart of North America Cooperative. Strategy session to facilitate development of new experiences for this cooperative of major Celtic Cape Breton attractions. Involved design, delivery and report (2013).
Saint John-Fundy Heritage Zone-Themed Route Development
Client: Bonavista Institute for Cultural Tourism (BICT). Aftercare delivered to 12 museums in this southern NB Museum Zone on behalf of BICT, post BICT’s Building Place workshop–to develop two themed cultural routes for the Zone (2013).
Cabot Trail Planning Session
Client: Town of Port Hood, NS on behalf of the Cabot Trail Working Group (2013).
Prince Edward Island Regional Tourism Organizations Strategic Plans
Client: Tourism PEI (2012)
Cruise Saint John: Working with the Community: Client
Port of Saint John, NB. Strategy to move forward in the 2013-2015 years (2012).
Destination Cape Breton Strategic Directions and Priorities
Client: Destination Cape Breton (2010).
Prince Edward Island Tourism Advisory Council (TAC): Strategic Plan – the Next Five Years
Client: Tourism Advisory Council of Prince Edward Island (2010).
ACOA Tourism Strategy Roll-Out
Facilitated Session to map out a plan for rolling out the ACOA Tourism Strategy to industry on PEI (2010).
Strategy Workshops Pre-2010
Client: Baddeck Area Business and Tourism Association, Baddeck, NS. Strategy session (design, delivery and report) to prioritize previously identified recommendations and put in motion a plan going forward (2014).
Cape Breton Centre for Craft and Design (CBCCD) Planning Session
Client: CBCCD, Cape Breton, NS. Involved design, delivery and report (2013).
Celtic Heart Strategy and Experience Development Session
Client: Celtic Heart of North America Cooperative. Strategy session to facilitate development of new experiences for this cooperative of major Celtic Cape Breton attractions. Involved design, delivery and report (2013).
Saint John-Fundy Heritage Zone-Themed Route Development
Client: Bonavista Institute for Cultural Tourism (BICT). Aftercare delivered to 12 museums in this southern NB Museum Zone on behalf of BICT, post BICT’s Building Place workshop–to develop two themed cultural routes for the Zone (2013).
Cabot Trail Planning Session
Client: Town of Port Hood, NS on behalf of the Cabot Trail Working Group (2013).
Prince Edward Island Regional Tourism Organizations Strategic Plans
Client: Tourism PEI (2012)
Cruise Saint John: Working with the Community: Client
Port of Saint John, NB. Strategy to move forward in the 2013-2015 years (2012).
Destination Cape Breton Strategic Directions and Priorities
Client: Destination Cape Breton (2010).
Prince Edward Island Tourism Advisory Council (TAC): Strategic Plan – the Next Five Years
Client: Tourism Advisory Council of Prince Edward Island (2010).
ACOA Tourism Strategy Roll-Out
Facilitated Session to map out a plan for rolling out the ACOA Tourism Strategy to industry on PEI (2010).
Strategy Workshops Pre-2010
- Atlantic Canada Tourism Partnership, Pan-Atlantic Strategic Plan (2008)
- Prince Edward Island (PEI) Tourism Forum-Provincial Strategy (2003)
- Atlantic Canada Cruise Association (ACCA), Dartmouth, Nova Scotia (2003), Quebec City (2001)
- Enterprise Charlotte, St. Andrews, NB (2003, 2002).
- Cruise Saint John, Saint John Port Authority, Saint John, NB(2003)
- Meetings Prince Edward Island, Charlottetown, PEI (2003)
- Parks Canada & Cavendish Area Tourism Association (CATA) (2002)
- Tourism Industry Association of PEI, Charlottetown, PEI (2002)
- Renaissance Sackville, Sackville, NB (2002)
- Enterprise Charlotte, St. Andrews NB (2002)
Community-Based Sustainable Tourism Planning & Development Workshops
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